Refund Policy — Bicep Heart AI

Last updated: November 6, 2026

1. Purchases covered

This policy covers Bicep Heart AI one-time credit packs purchased through Waffo checkout. There is no subscription or automatic renewal. The published packs are Small: USD 5 for 50 credits; Medium: USD 10 for 120 credits; and Large: USD 20 for 300 credits. Purchased pack credits have no scheduled expiry. Review the amount and applicable taxes at checkout.

Public video generation is not currently open. Do not purchase credits for an unavailable feature. TEST checkout does not charge real money; test balances have no cash-refund value.

Bicep Heart AI is operated by an individual seller. Payments and approved refunds are processed by Waffo, the merchant of record for your purchase.

2. Unused-pack refund offer

You can request a full refund of a purchased pack within seven calendar days of payment if none of the credits from that purchase have been consumed. We assess each purchase separately using its payment and credit records. Confirmed failed-work credits returned to that purchase do not count as consumed. An unresolved reservation must be checked before eligibility can be determined; do not submit additional paid tasks while requesting a refund.

Once any credits from a pack have been used, that pack is normally outside this voluntary unused-pack offer. A completed generation counts as use even if you have not downloaded it. Artistic preference alone does not establish failure. This is not a blanket “no refunds” rule for defective, misdescribed or undelivered services.

3. Payment errors and unavailable service

Contact support@bicepsheartai.com about duplicate or incorrect charges, unauthorized purchases, missing paid credits, defective delivery or a paid service you cannot access, including after the seven-day voluntary window. We check payment, delivery and usage records and correct verified errors. If we cannot provide the paid service, we assess a refund of the undelivered prepaid portion without limiting any further remedy required by law.

Account restrictions or closure do not automatically eliminate mandatory refund rights. There is no recurring plan to cancel, and stopping use is separate from requesting a cash refund.

4. Failed generation and uncertain requests

For enabled generation requests, confirmed failed generation returns its reserved service credits. A network interruption or timeout alone does not prove failure. An uncertain external-processing outcome must be reconciled against the original task before credits are corrected or the request is retried. Contact support if a task remains unresolved rather than repeatedly submitting it.

A return of credits to your balance is not a cash refund of a purchased pack. Promotional, free and test credits have no cash-refund value. A safety rejection does not waive rights concerning an undelivered or defective paid service.

5. How to request a refund

Email support@bicepsheartai.com, preferably from your account email, with your order reference, payment date, the purchase concerned, a short explanation and any relevant task reference. Do not send card numbers, card security codes, passwords or prohibited photographs. We may request enough information to locate the payment and verify ownership.

Requests are reviewed against verified payment and usage records and applicable rights. A request is not itself approval. Review time varies with the information and investigation needed; no fixed Bicep Heart AI support-response period is promised.

An approved cash refund is processed through Waffo to the original payment method. Refunded credits are removed or adjusted to prevent use of refunded value; unrelated purchases are not automatically canceled. Waffo and bank posting times can vary. A submitted refund is not the same as funds having reached your account.

6. Waffo purchase rights and statutory rights

This voluntary seven-day offer does not shorten any separate rights under Waffo's Buyer Terms and Conditions or applicable law. Waffo's published Buyer Terms permit a refund request within their specified Refund Request Period, currently 120 days from product delivery, subject to their review and eligibility rules; that is not an unconditional 120-day money-back guarantee. You may use the buyer portal or the support route in those terms.

Mandatory cooling-off rights, remedies for defective or undelivered digital services and lawful payment-dispute rights take precedence. Where law requires separate consent to begin digital delivery during a withdrawal period and acknowledgment of its effect, starting to use the service alone does not replace that consent. Contacting us first is encouraged but is not a condition for exercising a legal right with your bank, Waffo, a regulator or a court. Later policy changes do not remove rights already attached to a purchase.

7. Related policies

See our Terms of Service, Privacy Policy and Acceptable Use Policy. Contact support@bicepsheartai.com for payment questions, review requests and legal notices.